Patients, Families & Consumers

We work with patients, families, and advocates to ensure that the medical home model incorporates the patients' perspective, needs, experience, and achieves true patient-centeredness.

Activities & Priorities

The Patients, Families & Consumers Center is dedicated to ensuring that patients, families, and caregivers are active partners in improving primary care delivery and achieving medical home transformation. The center actively promotes the importance of patient communication and education; including patients as members of the care team; and sharing models of care delivery that are high-quality, compassionate, and culturally sensitive. To achieve its goals, the Center engages in a number of activities:

  1. Develop and share materials that define patient engagement for patients, families, caregivers, clinicians and practices, and policymakers;
  2. Develop educational materials that inform patients and their families about the definition and value of the medical home
  3. Maintain a resource library that provides best practices and toolkits on topics such as health literacy, cultural competency, patient experience, quality improvement and innovative staffing models
  4. Share best practices and models for involving patients and families in medical home care teams
  5. Highlight case studies and success stories of patient-, family-, and caregiver-centered care and engagement
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