Patient Engagement

Patient engagement plays a critical role in transforming the way health care is delivered and in improving patient health outcomes. For this to happen, patients need to foster a trusted relationship with their primary care team.

Innovative practices have incorporated several strategies to boost patient engagement, including: 

  • employing health coaches who work with patients and educate them about their conditions and listen to their concerns
  • connecting patients to community resources
  • using patient advisory councils to advise the practice on what they can do to better serve patients and the community 
  • creating web-based portals to facilitate additional pathways for patient-provider communication and collaboration

Related Content

Title Date Source
In Their Words: Consumers' Vision for a Person-Centered Primary Care System November 2019 In Their Words: Consumers' Vision for a Person-Centered Primary Care System
Peers for Progress Network October 2019 University of North Carolina at Chapel Hill
Choosing Wisely Handouts and Materials for Patient Education October 2019 Choosing Wisely, ABIM Foundation
Drug & Alcohol Addiction September 2019 Drug and Alcohol Addiction
Investing in Primary Care: A State-Level Analysis:PCPCC Annual Evidence Report July 2019 PCPCC
Migraine Patient Toolkit: A Guide for Your Care July 2019 Migraine Patient Toolkit
A Close Look at PTSD Among Aging Adults May 2019 A Close Look at PTSD Among Aging Adults
Investing in Primary Care and Dismantling Fee-For-Service May 2019 Investing in Primary Care and Dismantling Fee-For-Service
Assessing Cognitive Impairment in Older Patients April 2019 Assessing Cognitive Impairment in Older Patients
Strengthening Diversity in Research Partnerships April 2019 Strengthening Diversity in Research Partnerships

Pages

Title Source Date
More Than One-Third of Primary Care Clinicians Not Ready for Next COVID-19 Surge:New survey data shows primary care practices do not have the necessary equipment to prepare for the current surge or second wave of COVID-19 pandemic predicted this fall PCPCC Press Release July 1, 2020
Primary Care & COVID-19: Week 15 Survey Primary Care Collaborative July 1, 2020
Primary Care & COVID-19: June 26 Update Primary Care Collaborative June 26, 2020
Declines in Patient Visits during COVID-19 Shutdowns Projected to Cost U.S. Primary Care $15 Billion in Revenue by Year’s End June 25, 2020
PCC Statement on Racism and Equity Primary Care Collaborative June 24, 2020
Miss the Primary Care in the Time of COVID-19 Twitter Chat? Here’s How You Can Revisit It:Saved Q&A Contains a Wealth of Resources, Articles, Programs and Initiatives Primary Care Collaborative June 24, 2020
80 Percent of Primary Care Clinicians Say Their Level of Burnout is at an All-Time High :New survey data shows clinicians and patients face mounting pressures in mental, physical and emotional health as impacts of COVID-19 continue PCPCC Press Release June 18, 2020
Primary Care & COVID-19: Week 14 Survey Primary Care Collaborative June 18, 2020
Innovaccer Releases Research Insights to Help Healthcare Organizations Battle the COVID-19 Pandemic:Innovaccer uncovers insights from 1,000 healthcare executives to devise strategies for providers to better manage the pandemic and build a foundation for the post-COVID era PR Newswire June 12, 2020
We Need Primary Care More Than Ever to Fight COVID-19 The Commonwealth Fund June 12, 2020

Pages

Title Presenter Date
PCC Webinar: Primary Care’s Role in Responding to COVID-19 April Joy Damian, Beverley H. Johnson, Darilyn V. Moyer, Ian Tong, Michael Tuggy April 15, 2020
Patient Portals and Primary Care: What Use of a Portal Could Mean for Your Patients Lisa Letourneau, Mary Reed, Robert Dribbon October 2, 2019
Your Patients Are Waiting: Action steps to integrate behavioral health and primary care Crystal Eubanks, Douglas Tynan, Julie Bailey-Steeno, Julie Schilz, Larry A. Green, MD, Lori Raney, Stephanie Gold June 21, 2019
Integrating Patient Family Engagement into Choosing Wisely Implementation:Foster Conversations with Patients for Better Decision-Making Janice Tufte, Kelly Rand, Lisa Letourneau, Mary Minniti May 9, 2019
Talking with Caregivers about Overuse: A Guide for Clinicians Kelly Rand March 14, 2019
Webinar Recording: Women's Health Care Across the Lifespan Julie Schilz, Katie Martin , Meredith Yinger , Nancy Lee February 25, 2019
Exploring Peer Support in Ambulatory Care - Lessons from the Field Janna Murrell, Alice Georgitso, Jim Pantelas , Mary Minniti, Naomi Williams January 24, 2019
Health Care Without Walls: Implications for Primary Care John Bulger, Sunny Ramchandani, Susan Dentzer December 20, 2018
Enhancing Person and Family Engagement with Parent-to-Parent Peer Support Mary Minniti September 25, 2018
Improving Patient/Family Engagement Through Peer Support for Parents of Children with Special Needs Janice Fitzgerald, Mary Minniti, Merilyn Francis September 21, 2018

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