Patient Engagement

Patient engagement plays a critical role in transforming the way health care is delivered and in improving patient health outcomes. For this to happen, patients need to foster a trusted relationship with their primary care team.

Innovative practices have incorporated several strategies to boost patient engagement, including: 

  • employing health coaches who work with patients and educate them about their conditions and listen to their concerns
  • connecting patients to community resources
  • using patient advisory councils to advise the practice on what they can do to better serve patients and the community 
  • creating web-based portals to facilitate additional pathways for patient-provider communication and collaboration

Resources

Recommendations on Increasing the Uptake of Shared Decision-Making in Integrated Behavioral Health Care

May 2021

Primary Care Spending: High Stakes, Low Investment

PCPCC | December 2020

In Their Words: Consumers' Vision for a Person-Centered Primary Care System

In Their Words: Consumers' Vision for a Person-Centered Primary Care System | November 2019

Peers for Progress Network

University of North Carolina at Chapel Hill | October 2019

The BIG Picture: The Quadruple Aim of Healthcare Reform, Transforming Clinical Practice Initiative, and Why We Need Patient, Family, and Community Partners

IPFCC | October 2016

Medical Home

Emmi | October 2014

Choosing Wisely Handouts and Materials for Patient Education

Choosing Wisely, ABIM Foundation | October 2019

Drug & Alcohol Addiction

Drug and Alcohol Addiction | September 2019

Related Content

Title Date Source
Recommendations on Increasing the Uptake of Shared Decision-Making in Integrated Behavioral Health Care:New Paper on Ways Clinicians and Patients Can Work More Closely May 2021
Primary Care Spending: High Stakes, Low Investment:PCC Annual Evidence Report December 2020 PCPCC
In Their Words: Consumers' Vision for a Person-Centered Primary Care System November 2019 In Their Words: Consumers' Vision for a Person-Centered Primary Care System
Peers for Progress Network October 2019 University of North Carolina at Chapel Hill
Choosing Wisely Handouts and Materials for Patient Education October 2019 Choosing Wisely, ABIM Foundation
Drug & Alcohol Addiction September 2019 Drug and Alcohol Addiction
Investing in Primary Care: A State-Level Analysis:PCPCC Annual Evidence Report July 2019 PCPCC
Migraine Patient Toolkit: A Guide for Your Care July 2019 Migraine Patient Toolkit
A Close Look at PTSD Among Aging Adults May 2019 A Close Look at PTSD Among Aging Adults
Investing in Primary Care and Dismantling Fee-For-Service May 2019 Investing in Primary Care and Dismantling Fee-For-Service

Pages

Title Source Date
CVS Health presents strategy for revolutionizing consumer health experience:Advancement of health services and primary care capabilities will augment performance in foundational businesses December 9, 2021
New HHS Study Shows 63-Fold Increase in Medicare Telehealth Utilization During the Pandemic:Report also highlights 32-fold increase in behavioral health care through telehealth CMS December 3, 2021
How Black tech entrepreneurs are tackling health care's race gap November 29, 2021
Mistrust, Quality Implications in the Health Care System:Daniel Wolfson, executive vice president and chief operating officer of the ABIM Foundation, speaks on factors influencing mistrust of the health care system and efforts to improve quality care. AJMC November 23, 2021
Primary Care & COVID-19: Round 31 Survey Primary Care Collaborative October 15, 2021
A Resilient Primary Care Supported Patients During Summer Surge of COVID:Telemedicine Has Been Key to Maintaining Patients’ Access to Care PCPCC Press Release October 11, 2021
Primary Care & COVID-19: Round 30 Survey Primary Care Collaborative September 30, 2021
Primary Care & COVID-19: Patient Survey:Round 7 Primary Care Collaborative August 5, 2021
Primary Care Stepping Up Involvement in COVID Vaccination Effort, but Future of Primary Care is Uncertain:Four in 10 clinicians Worry That Primary Care Will be Gone in 5 Years PCPCC Press Release July 30, 2021
Primary Care & COVID-19: Round 29 Survey Primary Care Collaborative July 27, 2021

Pages

Title Presenter Date
PCC Webinar: Rolling Up Our Sleeves: The Effort to Vaccinate Americans Angelica Geter, Ann Greiner, Darilyn V. Moyer, David Fairchild, J. Lloyd Michener February 23, 2021
PCC Webinar: Primary Care's Got Your Back to School Ashraf Affan, Chip Hart, Nathaniel Beers, Sarah Greenough September 21, 2020
PCC Webinar: What Do Patients Want From Primary Care – Both During and After COVID-19? Ann Greiner, Ann Hwang, Lynda Flowers, Rebecca Etz August 19, 2020
PCC Webinar: The Secret Sauce: How Some Primary Care Practices Are Surviving COVID-19 Adetutu Adetona, Ewa M. Matuszewski, John Bennett, Julie Schilz, Karolina Skrzypek July 22, 2020
PCC Webinar: Primary Care’s Role in Responding to COVID-19 April Joy Damian, Beverley H. Johnson, Darilyn V. Moyer, Ian Tong, Michael Tuggy April 15, 2020
Patient Portals and Primary Care: What Use of a Portal Could Mean for Your Patients Lisa Letourneau, Mary Reed, Robert Dribbon October 2, 2019
Your Patients Are Waiting: Action steps to integrate behavioral health and primary care Crystal Eubanks, Douglas Tynan, Julie Bailey-Steeno, Julie Schilz, Larry A. Green, MD, Lori Raney, Stephanie Gold June 21, 2019
Integrating Patient Family Engagement into Choosing Wisely Implementation:Foster Conversations with Patients for Better Decision-Making Janice Tufte, Kelly Rand, Lisa Letourneau, Mary Minniti May 9, 2019
Talking with Caregivers about Overuse: A Guide for Clinicians Kelly Rand March 14, 2019
Webinar Recording: Women's Health Care Across the Lifespan Julie Schilz, Katie Martin , Meredith Yinger , Nancy Lee February 25, 2019

Pages

Associated Stakeholders: 

Patients, Families & Consumers

Millennials and Primary Care

Shared Decision-Making

Go to top