Patient Engagement

Patient engagement plays a critical role in transforming the way health care is delivered and in improving patient health outcomes. For this to happen, patients need to foster a trusted relationship with their primary care team.

Innovative practices have incorporated several strategies to boost patient engagement, including: 

  • employing health coaches who work with patients and educate them about their conditions and listen to their concerns
  • connecting patients to community resources
  • using patient advisory councils to advise the practice on what they can do to better serve patients and the community 
  • creating web-based portals to facilitate additional pathways for patient-provider communication and collaboration

Resources

In Their Words: Consumers' Vision for a Person-Centered Primary Care System

In Their Words: Consumers' Vision for a Person-Centered Primary Care System | November 2019

Peers for Progress Network

University of North Carolina at Chapel Hill | October 2019

The BIG Picture: The Quadruple Aim of Healthcare Reform, Transforming Clinical Practice Initiative, and Why We Need Patient, Family, and Community Partners

IPFCC | October 2016

Medical Home

Emmi | October 2014

Choosing Wisely Handouts and Materials for Patient Education

Choosing Wisely, ABIM Foundation | October 2019

Drug & Alcohol Addiction

Drug and Alcohol Addiction | September 2019

Migraine Patient Toolkit: A Guide for Your Care

Migraine Patient Toolkit | July 2019

Investing in Primary Care: A State-Level Analysis

PCPCC | July 2019

News

November 24, 2020 | PCPCC Press Release
As Pandemic Surges, Evidence Emerges of Failure to Invest in Primary Care
Corona Virus
November 23, 2020 | Primary Care Collaborative
Primary Care & COVID-19: Round 23 Survey
November 19, 2020 | PCPCC Press Release
Patient Health Declining, New Primary Care Survey Shows
Corona Virus
November 17, 2020 | Primary Care Collaborative
Primary Care & COVID-19: Week 22 Survey
October 24, 2020
UnitedHealth Ships Flu Kits to Medicare Recipients

Related Content

Title Date Source
In Their Words: Consumers' Vision for a Person-Centered Primary Care System November 2019 In Their Words: Consumers' Vision for a Person-Centered Primary Care System
Peers for Progress Network October 2019 University of North Carolina at Chapel Hill
Choosing Wisely Handouts and Materials for Patient Education October 2019 Choosing Wisely, ABIM Foundation
Drug & Alcohol Addiction September 2019 Drug and Alcohol Addiction
Investing in Primary Care: A State-Level Analysis:PCPCC Annual Evidence Report July 2019 PCPCC
Migraine Patient Toolkit: A Guide for Your Care July 2019 Migraine Patient Toolkit
A Close Look at PTSD Among Aging Adults May 2019 A Close Look at PTSD Among Aging Adults
Investing in Primary Care and Dismantling Fee-For-Service May 2019 Investing in Primary Care and Dismantling Fee-For-Service
Assessing Cognitive Impairment in Older Patients April 2019 Assessing Cognitive Impairment in Older Patients
Strengthening Diversity in Research Partnerships April 2019 Strengthening Diversity in Research Partnerships

Pages

Title Source Date
As Pandemic Surges, Evidence Emerges of Failure to Invest in Primary Care:Majority of Practices Have Contracted While Patient Health and Social Burdens Grow PCPCC Press Release November 24, 2020
Primary Care & COVID-19: Round 23 Survey Primary Care Collaborative November 23, 2020
Patient Health Declining, New Primary Care Survey Shows:Practices Also Burdened With Unresolved Challenges From Earlier Pandemic Surge PCPCC Press Release November 19, 2020
Primary Care & COVID-19: Week 22 Survey Primary Care Collaborative November 17, 2020
UnitedHealth Ships Flu Kits to Medicare Recipients:Under MedAdvantage plans, the major insurer is sending packages including Tamiflu and coronavirus tests to those considered especially vulnerable to Covid and the flu October 24, 2020
New Primary Care Survey Results Show Patients’ Physical and Mental Health Declining:Primary Care System is Buckling, Compromising Its Ability to Handle Challenges PCPCC Press Release October 5, 2020
Primary Care & COVID-19: Week 21 Survey Primary Care Collaborative October 1, 2020
Primary Care Has Not Fully Bounced Back, According to New Survey :Weaknesses Remain as U.S. Approaches Winter Flu Season PCPCC Press Release September 22, 2020
Primary Care & COVID-19: Week 20 Survey Primary Care Collaborative September 22, 2020
Primary Care Largely Open but Struggling :Patients’ Health and Social Conditions are Grave and Worsening PCPCC Press Release September 1, 2020

Pages

Title Presenter Date
PCC Webinar: Primary Care's Got Your Back to School Ashraf Affan, Chip Hart, Nathaniel Beers, Sarah Greenough September 21, 2020
PCC Webinar: What Do Patients Want From Primary Care – Both During and After COVID-19? Ann Greiner, Ann Hwang, Lynda Flowers, Rebecca Etz August 19, 2020
PCC Webinar: The Secret Sauce: How Some Primary Care Practices Are Surviving COVID-19 Adetutu Adetona, Ewa M. Matuszewski, John Bennett, Julie Schilz, Karolina Skrzypek July 22, 2020
PCC Webinar: Primary Care’s Role in Responding to COVID-19 April Joy Damian, Beverley H. Johnson, Darilyn V. Moyer, Ian Tong, Michael Tuggy April 15, 2020
Patient Portals and Primary Care: What Use of a Portal Could Mean for Your Patients Lisa Letourneau, Mary Reed, Robert Dribbon October 2, 2019
Your Patients Are Waiting: Action steps to integrate behavioral health and primary care Crystal Eubanks, Douglas Tynan, Julie Bailey-Steeno, Julie Schilz, Larry A. Green, MD, Lori Raney, Stephanie Gold June 21, 2019
Integrating Patient Family Engagement into Choosing Wisely Implementation:Foster Conversations with Patients for Better Decision-Making Janice Tufte, Kelly Rand, Lisa Letourneau, Mary Minniti May 9, 2019
Talking with Caregivers about Overuse: A Guide for Clinicians Kelly Rand March 14, 2019
Webinar Recording: Women's Health Care Across the Lifespan Julie Schilz, Katie Martin , Meredith Yinger , Nancy Lee February 25, 2019
Exploring Peer Support in Ambulatory Care - Lessons from the Field Janna Murrell, Alice Georgitso, Jim Pantelas , Mary Minniti, Naomi Williams January 24, 2019

Pages

Associated Stakeholders: 

Patients, Families & Consumers

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