Patient and Family Panels: Inspiring and Energizing Staff and Clinicians

This webinar supports ambulatory physicians and staff in planning and facilitating successful patient and family panels to foster change and improvement and rediscover joy in practice.

Learning Objectives:

  • Review best practices for planning and facilitating patient and family panels.
  • Describe how to identify panelists and prepare and support them for successful panel participation.
  • Share ideas for preparing leaders, clinicians, and staff to learn from patient and family panels.
  • Discuss other ways to share personal and professional stories as part of the process of changing organization culture and bringing about transformational changes within ambulatory practices.

Beverley H. Johnson

President & CEO, Institute for Patient and Family-Centered Care
Beverley H. Johnson serves as the President and CEO of the Institute for Patient and Family-Centered Care and has over 25 years of experience in organizational development and management. She has worked as a health professional providing direct care in hospitals, managing a hospital unit, and teaching. She has served as a trustee of a hospital, national health care organization, and a school board. In these trustee roles, she has chaired and served on strategic planning committees and had fiduciary responsibility for nonprofit organizations. She has provided technical assistance and consultation to over 250 hospitals across the United States and Canada. She has published widely on patient- and family-centered issues and strategies. read more

Deborah L. Dokken, MPA

Coordinator for Patient and Family Partnerships, Institute for Patient and Family Centered Care
As an IPFCC staff member, Deborah serves as lead for IPFCC’s project, “The Study of New York Hospital PFACs and PFAs: Prevalence and Functioning.” In this role, Deborah led the development of a survey assessing the prevalence and functioning of PFACs across New York State, interviewed key informants, partnered with a research team to analyze survey and qualitative findings, and is lead author of the final report. She also serves on IPFCC’s project team that is a sub-contractor for the Patient-Centered Primary Care Collaborative TCPI initiative. In this role, she interviews practices and develops profiles highlighting how practices are collaborating with PFACs and PFAs. read more
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