Communication about Overuse with Vulnerable Populations

Dr. Lisa Letourneau and Kelly Rand from the Choosing Wisely campaign share recent research on implementing in a safety net setting including a new toolkit created for this setting and insights learned from focus groups on communicating about overuse to patients who have historically been marginalized from care.

Objectives:

  • Lessons Learned in Safety Net Implementation  
  • Lessons Learned in Messaging to Vulnerable populations 

Kelly Rand, MA, CPH

Program Officer, ABIM Foundation
Kelly Rand is a Program Manager at the ABIM Foundation. In this role, she oversees activities related to grants and the Choosing Wisely Learning Network. Ms. Rand provides technical assistance outside the learning network as well and has offered her expertise to such projects as the advisory technical assistance committee for the Taking Action on Overuse project at Kaiser’s McColl Center for Healthcare Innovation, Vizient’s Shared Decision-Making Appropriate Use of Head and Back Imaging Tests Collaborative and American Society of Hospital Pharmacists’ 2018 Commission on Goals Opioid Council. She has presented on overuse at meeting such as IHI, the Families USA Health Action Conference and the ONC’s Annual Consumer Health IT Summit.   read more
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