Learning From Patient Experience

Hosted by the Center for Patient Partnerships

This webinar, co-hosted by the Center for Patient Partnerships, reviews the advent of patient experience as a vital measure of health care quality, and highlights innovations designed to elicit patients’ stories about health and health care with more narrative richness than current validated instruments invite.  Strategies highlighted for rigorously collecting and using qualitative patient experience data include:

  1. A set of validated open-ended questions which can either stand alone or be used in conjunction with patient experience surveys, and 
  2. An internationally-vetted methodology for researching and publicly presenting video-taped patient experience data which is now being implemented in the U.S.

*This webinar is free-of-charge and is supported by Grant Number 1L1CMS-331478-01-00 from the U.S. Department of Health & Human Services, Centers for Medicare & Medicaid Services. The contents provided in this webinar are solely the responsibility of the presenters and do not necessarily represent the official views of HHS or any of its agencies.

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