Patient Engagement

Patient engagement plays a critical role in transforming the way health care is delivered and in improving patient health outcomes. For this to happen, patients need to foster a trusted relationship with their primary care team.

Innovative practices have incorporated several strategies to boost patient engagement, including: 

  • employing health coaches who work with patients and educate them about their conditions and listen to their concerns
  • connecting patients to community resources
  • using patient advisory councils to advise the practice on what they can do to better serve patients and the community 
  • creating web-based portals to facilitate additional pathways for patient-provider communication and collaboration

Resources

Impact of a Medical Home Model on Costs and Utilization Among Comorbid HIV-Positive Medicaid Patients

American Journal of Managed Care | August 2018
This resource looks at a chronic care program designed to manage patients with comorbid HIV patients enrolled in Medicaid to see how the program affected costs. The study showed that costs were reduced by over $200 per patient per month. This shows how the PCMH model can lead to higher-value, more efficient care.

Advanced Primary Care: A Key Contributor to Successful ACOs

PCPCC | August 2018

A Better Way to Better Health. For Everyone

The Center for Consumer Engagement in Health | May 2018
The Center for Consumer Engagement in Health Innovation works to uplift voices of the underserved to make health systems and research more equitable in communities. They work toward practical solutions for community-minded care and focus on serving vulnerable populations.

Patient Activation Reference Guide

Military Heath System | April 2018

Journal of the American College of Radiology: Appropriateness Criteria Patient-Friendly Summaries

American College of Radiology | March 2018

Engaging Veterans in Research

HIPXChange | March 2018

Radiology Information for Patients

Radiological Society of North America, Inc. (RSNA) | March 2018

Appropriateness Criteria Patient-Friendly Summaries

American College of Radiology | March 2018

Events & Media

Aug
19
PCC's August webinar: What Do Patients Want From Primary Care – Both During and After COVID-19?
August 19, 2020 | Primary Care Collaborative
Jul
23
Twitter chat: Primary Care COVID-19 & Telehealth
July 23, 2020 | Primary Care Collaborative, Larry A. Green Center, 3rd Conversation, Mathematica and others
Jun
18
Twitter chat: Primary Care in the Time of COVID-19
June 18, 2020 | Primary Care Collaborative, Larry A. Green Center, 3rd Conversation, Mathematica and others

Related Content

Title Date Source
Achieving Person and Family Engagement (PFE): Using the Adoption of PFE Metrics as a Lever for Change October 2017
Person and Family Engagement Action Plan Template October 2017 PCPCC
TCPI Medication Management and Opioid (MMO) Initiative Pledge October 2017
The Impact of Primary Care Practice Transformation on Cost, Quality, and Utilization :Annual Review of Evidence 2016 - 2017 July 2017 Patient-Centered Primary Care Collaborative
Family Engagement Quality Improvement Change Package May 2017 American Academy of Pediatrics, National Resource Center for Patient/Family-Centered Medical Home
Schematic - How TCPI's Person and Family Engagement measures fit with asthma care improvement May 2017
Childrens Hospital of Orange County - Asthma Care Algorithm May 2017
The BIG Picture: The Quadruple Aim of Healthcare Reform, Transforming Clinical Practice Initiative, and Why We Need Patient, Family, and Community Partners October 2016 IPFCC
Patient-Centered Medical Homes and the Care of Older Adults:How comprehensive care coordination, community connections, and person-directed care can make a difference October 2016 PCMH Roadmap
Improving Population Health by Working with Communities: Action Guide 3.0 August 2016 National Quality Forum

Pages

Title Source Date
As Pandemic Surges, Evidence Emerges of Failure to Invest in Primary Care:Majority of Practices Have Contracted While Patient Health and Social Burdens Grow PCPCC Press Release November 24, 2020
Primary Care & COVID-19: Round 23 Survey Primary Care Collaborative November 23, 2020
Patient Health Declining, New Primary Care Survey Shows:Practices Also Burdened With Unresolved Challenges From Earlier Pandemic Surge PCPCC Press Release November 19, 2020
Primary Care & COVID-19: Week 22 Survey Primary Care Collaborative November 17, 2020
UnitedHealth Ships Flu Kits to Medicare Recipients:Under MedAdvantage plans, the major insurer is sending packages including Tamiflu and coronavirus tests to those considered especially vulnerable to Covid and the flu October 24, 2020
New Primary Care Survey Results Show Patients’ Physical and Mental Health Declining:Primary Care System is Buckling, Compromising Its Ability to Handle Challenges PCPCC Press Release October 5, 2020
Primary Care & COVID-19: Week 21 Survey Primary Care Collaborative October 1, 2020
Primary Care Has Not Fully Bounced Back, According to New Survey :Weaknesses Remain as U.S. Approaches Winter Flu Season PCPCC Press Release September 22, 2020
Primary Care & COVID-19: Week 20 Survey Primary Care Collaborative September 22, 2020
Primary Care Largely Open but Struggling :Patients’ Health and Social Conditions are Grave and Worsening PCPCC Press Release September 1, 2020

Pages

Title Presenter Date
Partnerships between Clinicians and Community-Based Organizations to Improve Patient Care:PCPCC, YMCA of the USA, American Medical Association Matt Longjohn May 5, 2016
PCPCC SAN Webinar: Assessing the Practice with Patients and Families- Opportunities to Improve Patient and Family-Centered Care Juliette Schlucter, Mary Minniti, Patty Black March 24, 2016
PCPCC SAN Webinar: Patient Partners Key to Successful Clinical Transformation - How to Get Started! Katherine Brieger, Mary Minniti, Norma Johnson February 4, 2016
PCPCC National Briefing - TCPI: An Overview of the PCPCC Support & Alignment Network Beverley H. Johnson, Sara Guastello October 29, 2015
From Regulation & Documentation to Transformation: The Planetree Framework for Patient-Centered Excellence Sara Guastello October 6, 2015
Clinicians and Patients: Natural Partners in Identifying the Right Care (Quantifying Total Cost of Care) Elizabeth Mitchell July 30, 2015
PCPCC National Briefing: An Exploration of AHRQ's PCMH Resource Center Janice Genevro May 21, 2015
PCPCC National Briefing: Health Care Costs and Value for the Consumer Advocate Lynn Quincy April 30, 2015
PCPCC Webinar: Patient Engagement Through Technology Michael Fergusson April 23, 2015
Primary Care Integration into Behavioral Health Settings: Supporting Individuals with Serious Mental Illness Martha Gerrity February 26, 2015

Pages

Associated Stakeholders: 

Patients, Families & Consumers

Millennials and Primary Care

Shared Decision-Making

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