Patient Engagement

Patient engagement plays a critical role in transforming the way health care is delivered and in improving patient health outcomes. For this to happen, patients need to foster a trusted relationship with their primary care team.

Innovative practices have incorporated several strategies to boost patient engagement, including: 

  • employing health coaches who work with patients and educate them about their conditions and listen to their concerns
  • connecting patients to community resources
  • using patient advisory councils to advise the practice on what they can do to better serve patients and the community 
  • creating web-based portals to facilitate additional pathways for patient-provider communication and collaboration


National Business Group on Health | January 2012
California Mental Health Institute | June 2010
Patient Health Questionnaire (PHQ) Screeners | January 1996
Health Affairs | May 2008
Patient-Centered Primary Care Collaborative | March 2013
Agency for Healthcare Research & Quality | November 2010
Kaiser Family Foundation | February 2013
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