Improving Care Through Partnership with Patients, Families & Communities

The PCPCC’s Support & Alignment Network (SAN) provides technical assistance to practice improvement teams to foster partnerships with patients, family caregivers, and community-based organizations to achieve common goals of improved care, better health, and reduced costs.

Our work is supported by the Centers for Medicare and Medicaid Services (CMS), through the Transforming Clinical Practice Initiative (TCPI). This four-year initiative (2015-2019) is designed to assist more than 140,000 clinicians achieve large-scale health transformation. Learn More

Patient & Family Engagement Performance Metrics

Support for Patient & Family Voices

Shared Decision-Making

Patient Activation

E-tool Use

Health Literacy

Medication Management

Quality Payment Program

Helping clinicians shift from volume to value-based and person-centered care

Medication Management & Opioid Initiative

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PFE Resources | SAN Webinars

Practical information and tools to involve patients & families in improving care 

Partnering with Patient Advisors

Latest Toolkits

How To Be An Effective Patient & Family Advisor

This guide will help you decide if you want to partner with your health care team as an advisor to improve care at your clinic. It also answers questions about the role of patient and family advisors and helps prepare you to participate effectively.

6 Steps Toolkit6 Steps to Creating a Culture of Family Engagement in Health Care

This toolkit is designed for health care practices participating in the Transforming Clinical Practice Initiative, but will be of value to any practice seeking strategies to improve person and family engagement.

Upcoming Events
April 27, 2018
Join PFCCpartners in welcoming Marion Moore, Patient Experience Manager at Dignity Health for the April Workshop. Marion is a champion of empowering patients, families & staff members... more
May 3, 2018
 This webinar will: Establish a shared understanding of peer support Outline the benefits of peer support to patients, families, and primary care clinicians Describe the components of... more
May 11, 2018
This two part online series is available to all Patient Family Advisors and is relevant to Advisors, Partners or Patient Family Collaborators from any healthcare setting, research teams or... more

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