Support for Patient & Family Voices

PFE Metric 1: Support for Patient and Family Voices (Governance)

How do you know if your practice supports the opinions of patients and their families?
Ask: 
Are there policies, procedures, and actions taken to support patient and family participation in governance or operational decision-making of the practice (Patient and Family Advisory Councils (PFAC), Practice Improvement Teams, Board Representatives, etc.)?

What is the intent of the Support for Patient & Family Voices Metric?
Intent: The intent of this metric is to include the perspective and voice of the patient and family in all aspects of the governance of the practice.

Related Resources

April 2018
QI Team:
This is a one-page document summarizing resources on patient family engagement metrics to promote best practices achieving TCPI Aims.
April 2018
QI Team:
TCPI Patient Family Engagement metrics and relevant Patient Engagement activities/ tools in ChoosingWisely Programs
March 2018
Tips on Starting a Patient and Family Advisory Council for Quality & Safety
QI Team:
This 6-minute video offer tips on starting a Patient and Family Advisory Council for quality and safety.
March 2018
PFE Toolkit
Clinicians:
For practices looking to improve the care they provide, this toolkit can give unique perspectives on practice function and care delivery.
March 2018
Patient and Family Engagement Resources
March 2018
The Teach Back Model
June 2017
QI Team:
This guide help clinicians decide if they want to partner with their health care team as an advisor to improve care at the clinic.
April 2017
QI Team:
It provides guidance on creating a practice culture that emphasizes and incorporates the patient and family perspective in every aspect of care, to ultimately improve quality of care.
August 2016
University of Wisconsin- Madison
QI Team:
This toolkit is intended for hospital and clinic directors, managers, clinicians, and researchers who are interested in the framework and tools for engaging patients as partners in health system quality improvement and change initiatives.
June 2016
San Francisco Department of Public Health
May 2016
Bon Secours Virginia Health System
May 2016
Family Voices, American Academy of Pediatrics New Jersey Chapter
February 2016
Institute for Patient- and Family-Centered Care
February 2016
Institute for Patient- and Family-Centered Care

Related Practices

Here are a list of practices that are implementing this metric in their PFE quality improvement activities!

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