Support for Patient & Family Voices

The Centers for Medicare & Medicaid Services (CMS) identified six key focus areas to measure effective patient and family engagement in clinical practice. The intent of the Support for Patient & Family Voices metric is to include the perspective and voice of the patient and family in all aspects of the governance and/or operational decision-making of the practice through Patient and Family Advisory Councils (PFAC), Practice Improvement Teams, Board Representatives, etc.

Related Resources

August 2023
 "Access & Equity in Medicaid: Robust Primary Care is a Must"   Read PCC’s report that reviews the evidence to identify eight primary care payment and delivery reform strategies to improve access, outcomes, and equity for Medicaid recipients.  [[{"fid":"189612","...
November 2019
Parents Available to Help (PATH)/ Family Voices of Connecticut's peer support program helps empowers families to advocate for the best care for their children and reaffirm their value as parents and caregiviers. Learn more about their impactful work in the attached Parent to Parent story.
November 2019
Family Voices of Tennessee, a program of the Tennessee Disability Coalition, provides emotional and educational support to the families of these children. To reach these families on what can be a lifelong, complex healthcare journey with their child, Family Voices of Tennessee has created a unique...
October 2016
The Patient Preferences Passport is a user-friendly tool patients can use to take ownership of their care. Additionally, the guide outlines how to effectively implement the tool in practice settings. 
Planetree
October 2019
The IPFCC has created a resource bank for effectively engaging patients and families in research projects.
IPFCC
October 2016
This webinar highlights the imporance of strong leadership principles when engaging patients and familes in practice transformation.
Planetree, PCPCC
October 2019
Patient and family engagement strategies in 10 minutes or less. Six learning modules serve as a "starter track" for primary care practice transformation. 
Get Started Here! PCPCC Bite Size Learning Modules
October 2019
The National Resource Center for Patient/Family-Centered Medical Home Is a national technical assistance center focused strengthening the system of services for children and youth with special health care needs and their families by enhancing the patient/family-centered medical home.
American Academy of Pediatrics
October 2019
The American Academy of Pediatrics has created a resource directory for advancing the medical home model and practice transformation.
American Academy of Pediatrics
October 2017
This report outlines evidence-based strategies to facilitate a patient and family engagement framework within primary care practices.
National Academy of Medicine
October 2013
This study followed 12 high-performing medical home practices for 7 years and identified four shared characteristics.
Annals of Family Medicine
YMCA Logo
October 2019
The Y is partnering with clinicians at the local level in order to help individuals prevent, delay, or live better with chronic conditions. Read more about their programs, including their Diabetes Prevention Program.  Community integrated health is the effort to strengthen the linkages...
YMCA of the USA
October 2014
A comprehensive look at the evidence and strategies for using patient activation to improve health outcomes and patient experience. 
The King's Fund
October 2016
This learning module provides an overview of Patient and Family Advisory Councils and outlines the steps for creating one. A number of templates councils can use are provided, and 0.5 CME credits are available upon completion.
American Medical Association, AMA Steps Forward
October 2013
This guide provides strategies for leaders to promote culture changes in patient and family engagement. While hospital focused, it is applicable to ambulatory practice.
American Hospital Association, Health Research & Educational Trust
October 2015
This comprehensive document contains programs, practices and research to support the integration of patient and family engagement, and specific strategies for Patient and Family Advisory Councils.
National Academy of Medicine Patient & Family Council Leadership Network
October 2015
This easy to use, interactive PDF contains a vision for patient and family engagement in health care, a set of 8 change strategies, tactics and milestones and simple actions to take today.
American Institute for Research, Gordon and Betty Moore Foundation
Patient Note Sheet
October 2017
Tool for patients to effectively record discussions, decisions made and follow up items from an appointment. 
AHRQ
October 2017
The Be Prepared To Be Engaged toolkit will help patients and their families prepare for and become more fully engaged in their medical appointments—to be ready for the appointment, to speak up, to ask questions, to take notes. Tools are also available for clinicians and practice staff to...
AHRQ
October 2019
Resource bank to help primary care providers and practices promote and integrate peer support. Some are available in Spanish.
University of North Carolina at Chapel Hill

Pages

Subscribe to RSS - Support for Patient & Family Voices

Six Metrics for Transformation

Learn more about the Metrics

Go to top