Healthcare Providers & Clinicians

Patient and family advisors at Ocean Park Health Center planned a “Walk and Talk” series

There is no shortage of things to do in today’s clinical practices. It can be easy to lose sight of the larger vision: how the work ultimately benefits patients, family members and health care professionals. Creating a culture of person and family engagement creates purposeful connections between tasks, goals and the bigger picture of improved quality and outcomes. It’s also a cornerstone of cultivating joy in work.

If you are a clinician/provider or a member of the care team looking for a guide on how to partner with patients and families, you’re in the right place

Top Five

Ways to Improve Patient & Family Engagement

  1. Reflect and assess current engagement
  2. Invite patients to share their perspective through a Patient & Family Advisory Board
  3. Implement the Choosing Wisely program
  4. Learn how to have more effective conversations through Health Literacy, Teach-back, Health Coaching and other techniques
  5. Understand and practice shared-decision making

Quick Start Resources:

We believe in returning joy to your work. Read this heartfelt letter written by patient advocate Christine Bechtel of X4 Health to clinicians, ‘As a patient, I never understood the heartbreakingly human toll our system takes on clinicians’.

Resources by Topic

Quality Payment Program

Toolbox for Creating Sustainable Partnerships with Patients and Families in Research

IPFCC | October 2019

Peers for Progress Network

University of North Carolina at Chapel Hill | October 2019

Patient Portals: How can they impact primary care?

Patient Portals: How can they impact primary care? | September 2019

Patient Safety

Choosing Wisely Crosswalk to Achieve the Six PFE Metrics

Maine Quality Counts, PCPCC | April 2018

Using Patient & Family Engagement Metrics to Achieve TCPI Aims

Northern New England Practice Transformation Network | April 2018

Health Literacy Tools for Medication Therapy Management

AHRQ | March 2018

Medication Management

Choosing Wisely Crosswalk to Achieve the Six PFE Metrics

Maine Quality Counts, PCPCC | April 2018

Interventions to Improve Patient Safety in Primary Care Settings by Engaging Patients and Families

AHRQ | April 2018

Mayo Clinic: Shared Decision Making National Resource Center

Mayo Clinic | March 2018

Health Literacy

Ask Me 3: Good Questions for Your Good Health

Institute for Healthcare Improvement | October 2019

National Resource Center for Patient/Family-Centered Medical Home

American Academy of Pediatrics | October 2019

Patient Portals: How can they impact primary care?

Patient Portals: How can they impact primary care? | September 2019

Health Coaching

5 Essential Steps of Shared-Decision Making: The SHARE Approach

AHRQ | March 2018

Teach-Back Intervention to Explain Medical Information Clearly

AHRQ | March 2018

Medication Adherence: Improve Patient Outcomes and Reduce Costs

American Medical Association, AMA Steps Forward | March 2018

Shared Decision-Making

Supporting the Health Care Transition from Adolescence to Adulthood in the Medical Home

American Academy of Pediatrics | October 2018

New toolkit to Prepare Patient Stakeholders to Work with Research Teams

Health Innovation Program, University of Wisconsin, Wisconsin Network for Research Support | September 2018

Using Patient & Family Engagement Metrics to Achieve TCPI Aims

Northern New England Practice Transformation Network | April 2018

The Patient-Centered Medical Home (PCMH)

Patient-Centered Medical Home 101 and 201

PCPCC | October 2015

Medical Home

Emmi | October 2014

Medical Home Transformation in Pediatric Primary Care—What Drives Change?

Annals of Family Medicine | October 2013

For Small, Rural Practices

Peers for Progress Network

University of North Carolina at Chapel Hill | October 2019

Toolbox for Creating Sustainable Partnerships with Patients and Families in Research

IPFCC | October 2019

Ask Me 3: Good Questions for Your Good Health

Institute for Healthcare Improvement | October 2019

Choosing Wisely Program

Using Patient & Family Engagement Metrics to Achieve TCPI Aims

Northern New England Practice Transformation Network | April 2018

Explore All Transformation Resources

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