Team- and Patient-Centered Communication for the Patient Medical Home

This database is no longer actively maintained and is here for archival purposes only

Organization Type: 
Not For Profit
Program Type: 
Standing Program
Education Level: 
Continuing Education
Educational Elements: 
Self Reflection Activities
Experiential not including services to patients
Other Element(s): 
Communication skills practice with simulated patients/clinicians
Program Description: 

Building organizational training capacity is critical to the effective rollout and sustainability of medical practice transformation. With or without formal recognition as patient-centered medical homes, practices that most successfully meet the needs of their patients, famiies, communities and practitioners share a commitment to effective, respectful and compassionate communication. Practices face growing challenges to build and maintain effective communication: growing patient panels, reimbursement pressures, time constraints, documentation demands and imperatives toward team-based care.

The literature is clear about the benefits of effective clinician-patient communication and communication within healthcare teams. Traditionally there has been little explicit focus on communication skills development. Fortunately, effective communication skills can be learned, taught and assessed. IHC is dedicated to advancing the quality of healthcare--and healthcare team functioning--through enhanced communication skills.

IHC's train-the-trainer (TTT) faculty courses combine brief didactic presentations with experiential learning opportunities to help participants improve their own communication skills and learn to teach those skills to others. Experiential large- and small-group learning is designed with graduated degrees of difficulty. Learners work with simulated patients/clinicians to role-play situations that are immediately relevant to their practice settings. Learners practice conducting a portion of IHC's brief PCMH workshop, with expert-facilitated feedback. The PCMH TTT faculty course is the first step toward becoming certified as IHC faculty members. Typically, within six weeks of completion of the TTT faculty course, learners present a workshop with the support and feedback of an IHC Master Trainer. Once certified, faculty may present the PCMH workshop within their organization, using IHC copyrighted curricular materials.

TTT faculty courses are sponsored by a wide array of healthcare provider organizations and conducted on-site or off-site throughout North America.

Targeted Professions
Family Medicine
Internal Medicine
Nurse Practitioners
Registered Nurses
Licensed Practical Nurses
Ambulatory Care
Internal Medicine
Social Work: 
Psychiatric social work
Medical social work
Clinical Health
Medical Assistants
Patient Educators
Physician Assistants
Oral Health
Non-clinical support staff (everyone who comes into contact with patients)
Self-Reported Competencies
PCPCC’s Education and Training Task Force identified 16 interprofessional training competencies critical for preparing health professionals for practicing in team-based, coordinated care models such as patient-centered medical homes. Listed below are the self-reported competencies that this program has achieved, which have been organized by the five core features of a medical home as defined by the Agency for Healthcare Research and Quality
Patient-Centered Care Competencies: 
Cultural sensitivity and competence in culturally appropriate practice
Development of effective, caring relationships with patients
Patient-centered care planning, including collaborative decision-making and patient self-management
Comprehensive Care Competencies: 
Assessment of biopsychosocial needs across the lifespan
Coordinated Care Competencies: 
Interprofessionalism & interdisciplinary team collaboration
Team leadership
Quality Care & Safety Competencies: 
Evidence-based practice
Last updated January 19, 2015

* Please note: Information contained in this database is self-reported by representatives from each program. It does not represent an exhaustive list of education and training programs and inclusion does not constitute an endorsement from the PCPCC.


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