National CCP Health Coaching Online Learning and Certification Program

This database is no longer actively maintained and is here for archival purposes only

Organization Type: 
Program Type: 
Standing Program
Education Level: 
Technical certificate programs or certificate training programs
Educational Elements: 
Independent Study
Self Reflection Activities
Program Description: 

The award-winning Chronic Care Professional (CCP) Health Coach program builds 21st century health care workforce competencies recommended by the Institute of Medicine, and critical patient engagement, lifestyle management, disease management, shared decision-making, self-care, and health behavior change support skills. It is the only nationally recognized health coaching certification, carrying endorsements by the National Care Continuum Alliance, Case Management Society of America, Partners in Improvement Alliance, top-ten patient-centered medical home (PCMH) collaboratives, and the National Association of Disease Management and Wellness Professionals. Over the past ten years, CCP has been linked with improvements in medical home quality and cost outcomes by Kaiser Permanente, regional health care quality outcomes in pilots funded by the states of Minnesota and Wisconsin, and better patient engagement and clinical outcomes in independent evaluation studies.

CCP 5.0 includes four modules: 1) Population Health Improvement; 2) Chronic Conditions; 3) Lifestyle Management; and 4) Health Coaching. CCP features a comprehensive learning and reference manual, online learning center, motivational interviewing (MI) video and skill-building activities—and on-demand replays from the Partners in Improvement Learning Collaborative. Faculty include national subject matter experts from the Mayo Clinic, Cleveland Clinic, Harvard, Johns Hopkins—including trained, credentialed specialists in the only evidence-based approach to health coaching (motivational interviewing) backed by over 300 clinical trials.    

CCP is required or recommended by state health units, health plans (including 25 Blue Cross Blue Shield affiliates), many of the nation’s top 100 health systems, the U.S. Air Force, VAs and PCMH groups around the U.S. CCPs are eligible for listing in the national Health Coach Registry: and an advanced certification in MI is also available (Registered Health Coach).

Program Results: 

CCP has been linked with improvements in medical home quality and cost outcomes, regional health care quality outcomes in state pilots, and better patient engagement and clinical outcomes in independent evaluation studies.

Targeted Professions
Family Medicine
Internal Medicine
Nurse Practitioners
Registered Nurses
Licensed Practical Nurses
Ambulatory Care
Internal Medicine
Social Work: 
Psychiatric social work
Medical social work
Clinical Health
Medical Assistants
Patient Educators
Physician Assistants
Care Managers, Health Coaches
Self-Reported Competencies
PCPCC’s Education and Training Task Force identified 16 interprofessional training competencies critical for preparing health professionals for practicing in team-based, coordinated care models such as patient-centered medical homes. Listed below are the self-reported competencies that this program has achieved, which have been organized by the five core features of a medical home as defined by the Agency for Healthcare Research and Quality
Patient-Centered Care Competencies: 
Advocacy for patient-centered integrated care
Development of effective, caring relationships with patients
Patient-centered care planning, including collaborative decision-making and patient self-management
Comprehensive Care Competencies: 
Assessment of biopsychosocial needs across the lifespan
Population-based approaches to health care delivery
Risk identification
Coordinated Care Competencies: 
Care coordination for comprehensive care of patient & family in the community
Interprofessionalism & interdisciplinary team collaboration
Quality Care & Safety Competencies: 
Assessment of patient outcomes
Evidence-based practice
Quality improvement methods, including assessment of patient-experience for use in practice-based improvement efforts
Last updated November 15, 2013

* Please note: Information contained in this database is self-reported by representatives from each program. It does not represent an exhaustive list of education and training programs and inclusion does not constitute an endorsement from the PCPCC.


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