Clinical Health Coach Training Onsite

Organization Type: 
Not For Profit
Program Type: 
Standing Program
Education Level: 
Continuing Education
Technical certificate programs or certificate training programs
Educational Elements: 
Lecture/Didactic
Independent Study
Self Reflection Activities
Experiential not including services to patients
Other Element(s): 
Telephonic coaching practice and feedback sessions plus a coaching performance evaluation with a standardized patient.
Program Description: 

The Clinical Health Coach five-week training program provides over 40 hours of education through on-site classes, teleconference calls and webinars. This training program is designed for individuals and organizations seeking to implement a clinical role in health coaching/care management/care coordination, in order to improve the health status and outcomes of their patients with chronic conditions.  Participants are trained to apply population health strategies and target high risk patients in need of motivational interviewing-based health coaching and care management.

The training addresses all six standards of the National Committee for Quality Assurance (NCQA) 2011 recognition process for PCMH designation: enhance access and continuity, identify and manage patient populations, plan and manage care, provide self-care and community support, track and coordinate care, and measure and improve performance. Program curriculum is based on core competencies related to health coaching, healthcare communications, care management, and leadership. By transforming conversations and the delivery of care, the clinical health coaching model aims for more engaged and activated patients who are more apt to change their health behaviors and thereby improve measurable health outcomes. The program also trains participants on telephonic coaching skills and practice calls.

There is an optional Certificate of Competency in Clinical Health Coaching which is awarded after students pass the written exams, the performance-based evaluation using a standardized patient, and a learning project charter.

Evaluated: 
Yes
Program Results: 

This program has been evaluated by interdisciplinary accreditation organizations for the purpose of awarding continuing education credits.  The program is awarded continuing education credits through the Interstate Postgraduate Medical Association for American Medical Association (AMA) Physician’s Recognition Award (PRA) Category 1 credits for most health care professionals, the Iowa Board of Nursing, and the California Board of Registered Nursing for nursing credits, and the Iowa Academy of Nutrition and Dietetics for registered dietitians.    

In addition, the Iowa Chronic Care Consortium conducts periodic surveys of program graduates to better understand the value and use of the skills and tools/techniques taught through the program. The most recent survey (January 2013) can be found on our website at www.clinicalhealthcoach.com under Resources and References.

Targeted Professions
Physicians: 
Family Medicine
Internal Medicine
Pediatrics
Nursing: 
Nurse Practitioners
Registered Nurses
Licensed Practical Nurses
Pharmacy: 
Ambulatory Care
Internal Medicine
Pediatrics
Social Work: 
Medical social work
Psychology: 
Clinical
Counseling
Clinical Health
Family
Additional: 
Medical Assistants
Patient Educators
Physician Assistants
Oral Health
Other: 
Registered Dietitians, Certified Diabetes Educators, Physical Therapists, Nursing Assistants, Case Managers/Care Managers, other front line healthcare providers
Self-Reported Competencies
PCPCC’s Education and Training Task Force identified 16 interprofessional training competencies critical for preparing health professionals for practicing in team-based, coordinated care models such as patient-centered medical homes. Listed below are the self-reported competencies that this program has achieved, which have been organized by the five core features of a medical home as defined by the Agency for Healthcare Research and Quality
Patient-Centered Care Competencies: 
Advocacy for patient-centered integrated care
Development of effective, caring relationships with patients
Patient-centered care planning, including collaborative decision-making and patient self-management
Comprehensive Care Competencies: 
Population-based approaches to health care delivery
Risk identification
Coordinated Care Competencies: 
Health information technology, including e-communications with patients & other providers
Interprofessionalism & interdisciplinary team collaboration
Team leadership
Quality Care & Safety Competencies: 
Evidence-based practice
Accessible Care Competencies: 
Promotion of appropriate access to care (e.g., group appointments, open scheduling)
Last updated November 15, 2013

* Please note: Information contained in this database is self-reported by representatives from each program. It does not represent an exhaustive list of education and training programs and inclusion does not constitute an endorsement from the PCPCC.

 

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