Patient/Consumer Evaluation of PCMH

In order to evaluate, monitor, and benchmark patient satisfaction, studies are being conducted to analyze how an individual regards a health care service or product and the manner in which it is delivered by an organization, hospital, or health provider.  One of the major studies is the Consumer Assessment of Healthcare Providers and Systems (CAHPS), which is an ongoing evaluation conducted by the Agency for Healthcare Research and Quality.

The CAHPS PCMH Survey was first implemented in 2011. The survey addresses domains of care that multiple stakeholders identified as critical for evaluating PCMH practices. These domains include:

  • Access
  • Information
  • Communication
  • Coordination of care
  • Comprehensiveness
  • Self-management support and shared decision making

CAHPS PCMH Questionnaires


There are currently two CAHPS PCMH questionnaires covering the adult and child populations. The CAHPS PCMH questionnaires are produced by the Agency for Healthcare Research and Quality (AHRQ). To view a copy of the CAHPS PCMH survey, click here.

For more information on CAHPS PCMH, please contact the NCQA CAHPS PCMH team by e-mail at [email protected].

Related Content

Title Date Source
Supporting the Health Care Transition from Adolescence to Adulthood in the Medical Home October 2018 American Academy of Pediatrics
Impact of a Medical Home Model on Costs and Utilization Among Comorbid HIV-Positive Medicaid Patients August 2018 American Journal of Managed Care
The Impact of Primary Care Practice Transformation on Cost, Quality, and Utilization :Annual Review of Evidence 2016 - 2017 July 2017 Patient-Centered Primary Care Collaborative
Patient-Centered Medical Homes and the Care of Older Adults:How comprehensive care coordination, community connections, and person-directed care can make a difference October 2016 PCMH Roadmap
A Roadmap for Population Health Management:Healthcare Informatics Research Report June 2016 Healthcare Informatics
The Patient-Centered Medical Home's Impact on Cost and Quality: Annual Review of Evidence, 2014-2015 February 2016 Patient-Centered Primary Care Collaborative
Many Medicaid Beneficiaries Receive Care Consistent With Attributes Of Patient-Centered Medical Homes July 2015 Health Affairs
Development and validation of the Medical Home Care Coordination Survey for assessing care coordination in the primary care setting from the patient and provider perspectives June 2015 BioMed Central
The Patient-Centered Medical Home's Impact on Cost and Quality: Annual Review of Evidence, 2013-2014 January 2015 Patient-Centered Primary Care Collaborative
The Path to a People-Centered Health System: Next Generation Consumer Health Advocacy January 2015 Community Catalyst

Pages

Title Source Date
Patient-Centered Care Models Enhance End-of-Life Cancer Care:Patient-centered medical homes, patient navigators, and palliative care are effective forms of patient-centered end-of-life care. Patient Engagement HIT March 10, 2017
Provider Experience, Chronic Disease Impact PCMH Referral Rates Healthcare IT News December 5, 2016
Association Between Patient-Centered Medical Homes and Adherence to Chronic Disease Medications: A Cohort Study Annals of Internal Medicine November 15, 2016
Coordinating Diabetes Care on a Payer's Behalf August 13, 2016
Integrating Dental Care into Patient Centered Medical Homes and Accountable Care Organizations: A United States of America Perspective SciDoc Publishers August 10, 2016
Lessons from the Community-Centered Health Home Demonstration Project: Patient-Centered Medical Homes Can Improve Health Conditions in Their Surrounding Communities CDC August 4, 2016
HHS Awards More than $8.6 Million for Health Centers to Improve Care Coordination and Become Patient-Centered Medical Homes U.S. Department of Health & Human Services August 4, 2016
Evaluating the Impact of Parent-Reported Medical Home Status on Children's Health Care Utilization, Expenditures, and Quality RAND Corporation July 5, 2016
Impact of Medical Home Implementation Through Evidence-Based Quality Improvement on Utilization and Costs Medical Care June 27, 2016
6 Success Factors for Pediatric Patient-Centered Medical Homes HealthIT Analytics June 24, 2016

Pages

Title Presenter Date
Video: Congressional Briefing: PCPCC's Annual Review of the Patient-Centered Medical Home's Impact on Cost and Quality Douglas Henley, Christopher F. Koller, Rahul Rajkumar, Justine Handelman, Julie Schilz, Katherine Clark February 2, 2015
PCPCC Webinar: An Overview of Key Findings from PCPCC's Evidence Report :The Patient-Centered Medical Home's Impact on Cost and Quality: Review of Evidence 2013-2014 January 29, 2015
Patients and Families as Partners in Care Delivery Transformation:July National Briefing Jennifer Sweeney, Alison Shippy, Mark Savage July 31, 2014
Centralizing Care around the PCMH:Redesigning Roles for Better Population Health Management Laurie Brown, Chris Echterling, Karen Jones, Ann M. Kunkel June 26, 2014
Colorado Multi-Payer Medical Home Pilot - A Year in Review Marjorie Grazi Harbrecht June 1, 2010
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