Patient Engagement

Patient engagement plays a critical role in transforming the way health care is delivered and in improving patient health outcomes. For this to happen, patients need to foster a trusted relationship with their primary care team.

Innovative practices have incorporated several strategies to boost patient engagement, including: 

  • employing health coaches who work with patients and educate them about their conditions and listen to their concerns
  • connecting patients to community resources
  • using patient advisory councils to advise the practice on what they can do to better serve patients and the community 
  • creating web-based portals to facilitate additional pathways for patient-provider communication and collaboration

Resources

American Journal of Managed Care | December 2014
Thus study aims to address concerns of time constraints when considering the implementation of personalized, person-centered care strategies. They implemented this care model in a busy urban clinic and found that it did not cause much disruption or time delays and it improved the quality of care.
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