Listening to the Voices of Dually Eligible Beneficiaries: Successful Member Advisory Councils

Building on strategies shared in RIC’s 2019 Member Engagement in Plan Governance webinar series, this video includes perspectives from three Medicare-Medicaid Plans (MMPs) – Aetna Better Health of Michigan, CareSource (Ohio), and First Choice VIP Care Plus (South Carolina) – and highlights promising practices for implementing successful member advisory councils, including:
Recruiting diverse members and caregivers;
Training advisory council members;
Involving executive leadership;
Implementing feedback loops; and
Sharing member advisory council feedback with plan staff.
This video features interviews with members, a caregiver, health plan staff, and executive leadership, sharing their perspectives on successful member advisory councils. 
Intended Audience: This video is intended for staff of MMPs; Medicaid plans; Medicare Advantage plans; Special Needs Plans (SNPs), including Dual Eligible Special Needs Plans (D-SNPs); PACE organizations; and other health plans interested in incorporating the perspectives of consumers. 

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