Consumer Engagement in Medicaid Accountable Care Organizations

A Review of Practices in Six States

The Center for Consumer Engagement in Health Innovation at Community Catalyst reviewed the consumer engagement structures of Medicaid ACOs in six states – Colorado, Maine, Minnesota, New Jersey, Oregon and Vermont. This paper summarizes the findings from interviews with consumer advocates in each of the six states and a review of relevant documents and state websites. Our research focused on consumer participation, both at the state policymaking level related to the design, implementation and oversight of each state’s ACO program, and at the ACO level.

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