Susan Edgman-Levitan

Susan Edgman-Levitan, PA-C, is Executive Director of the John D. Stoeckle Center for Primary Care Innovation at Massachusetts General Hospital and a lecturer in the Department of Medicine, Massachusetts General Hospital and an Associate in Health Policy, Harvard Medical School. Prior to MGH, Susan was the founding President of the Picker Institute. A constant advocate of understanding the patient’s perspective on healthcare, she has been the co-principal investigator on the Harvard Consumer Assessment of Healthcare Providers and Systems (CAHPS) study, and is the IHI Fellow for Patient and Family-Centered Care.  She is an editor of Through the Patient’s Eyes, a book on creating and sustaining patient centered care, The CAHPS Improvement Guide, and co-authored the Institute of Medicine 2006 report, The Future of Drug Safety: Promoting and Protecting the Health of the Public. Ms. Edgman-Levitan serves on several boards and national advisory committees, including the Foundation for Informed Medical Decision Making, the National Patient Safety Foundation, the National Health Services Corps Advisory Council, and the Lucian Leape Institute.  In 2007 she received the Leadership and Innovation award from the Center for Information Therapy.  Susan holds degrees from the University of Michigan and the Duke University Physician Assistant program, where she received the Distinguished Alumni award and was inducted into the Duke University Medical Center Hall of Fame in 2004.

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