Cynthia (Cindy) Penkala, CMM, CMPE provides assistance to osteopathic physicians and their practices on existing and emerging models of healthcare delivery systems including patient centered medical home (PCMH) and accountable care organizations (ACOs). Raises awareness of issues that may impact osteopathic physicians and their practices and oversees the development of member education to assist physicians. Interacts with private sector payers advocating for osteopathic physicians, promoting osteopathic medicine, addressing, and ameliorating coverage and payment issues. With over 34 years working in the health care industry including; 6 years of medical association experience, 18 years managing physician practices, working as a consultant, owning her own billing service, and an additional 8 years working in the medical field in general, Cindy uses her versatile skill set to help physicians and their practices be successful. She does this through a continual focus on service offerings, investigation, education, process improvement and a solid background in healthcare services, organizational management, medical billing, and personnel recruiting.