Once again, the patient experience is the topic at hand as William Maples, MD, a onetime practicing oncologist and current chief medical officer of Professional Research Consultants Inc., a privately held healthcare market research firm, joins us for the second installment of this podcast.
In part one , Maples talked about why he thinks the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) and Clinician & Group Consumer Assessment of Healthcare Providers and Systems (CG-CAHPS) surveys are not an accurate representation of the patient experience.
Story Date:
December 7, 2016
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