The patients have spoken, and they want better and easier communication with their doctors. At CapitalCare Medical Group, patients have told managers they want to talk to a person, not navigate a machine's menu, when they call the office. But they also want to leave a detailed message about symptoms or request a prescription refill at odd times of night. And they could use a brochure with a list of services, as well as the direct phone numbers of the people who can answer questions.
Story Date:
May 26, 2014
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