Jamaica and Flushing Hospital Medical Centers

Practice Description: 

Established in 1891 in a rented four-bedroom home in Jamaica, Queens, Jamaica Hospital Medical Center’s (JHMC) growth has been remarkable. Today Jamaica Hospital is a 424-bed, fully accredited community teaching hospital with a large network of community-based ambulatory care centers. JHMC offers a full array of acute inpatient, rehabilitation and mental health services, the largest voluntary hospital ambulance fleet serving the City’s 911 system, and a Level I trauma center. The hospital provides general medical, pediatric, and psychiatric emergency services, ambulatory care on and off campus, ambulatory surgery, and a broad spectrum of diagnostic and treatment services. 

At Jamaica Hospital Medical Center, they have started a patient experience committee (PEC) as a first step toward establishing a Person and Family Advisory Council. This PEC committee is made up of organizational staff and clinicians including the ambulatory departments. Patients have been invited to share their care experience stories with the group. These stories have made a powerful impact and are a great way to open the door to lasting partnerships.

Through Jamaica's "Make a Difference" program, clinicians and staff often visit patients,-- floor by floor-- listen to their concerns and help solve issues, both small and large. 


Partnership Activities: 
  • Patient/family satisfaction surveys
  • Practice convenes patient & family focus groups
Practice Details
PFE Metrics: 
Support for Patient & Family Voices
Practice Setting: 
Practice Type: 
Not-for-profit practice
Owned by larger organization
Primary care practice
Primary Care Practice Type: 
Family Medicine
PTN/SAN Enrolled Practice: 
Practice Affiliated With: 
Practice Location
8900 Van Wyck Expressway
Richmond Hill, NY 11418
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