customer service

Medical Homes Bring Customer Service to Health Care

After returning from a Nevada hiking trip in June, Catherine Helling, 45, of Dubuque, Iowa, landed in the hospital for cellulitis, a dangerous skin infection. Early into Helling's six-day stay, her internist visited, coordinated Helling's hospital and follow-up care and made sure the mother of three got circulation stockings, vital to getting Helling back on her feet quickly. "People are amazed my doctor would do that," says Helling, who was back to work after a week.

News Author: 
Christopher J. Gearon
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