Health Literacy

PFE Metric 5: Health Literacy (Policy & Procedure)

How do you know if your practice is engaged in health literacy activities for patients and families?
Ask:
Is a health literacy patient survey being used by the practice (e.g., CAHPS Health Literacy Item Set)?

What is the intent of the Health Literacy PFE Metric?
The intent of this metric is to ensure that practices are systematic in addressing health literacy issues.

 

Related Resources

October 2018
American Academy of Pediatrics
Clinicians:
This updated clinical report provides more practice-based quality improvement guidance on key elements of transition planning, transfer, and integration into adult care for all youth and young adults.
April 2018
QI Team:
This is a one-page document summarizing resources on patient family engagement metrics to promote best practices achieving TCPI Aims.
April 2018
QI Team:
TCPI Patient Family Engagement metrics and relevant Patient Engagement activities/ tools in ChoosingWisely Programs
April 2018
Reference Guide- Military Heath System
March 2018
Patient and Family Engagement Resources
March 2018
Patients:
The summaries help patients understand imaging tests while also helping radiologists and primary care physicians better communicate.
March 2018
Radiology Resources for Patients
March 2018
The Teach Back Model
March 2018
Health Literacy Tools for Providers of Medication Therapy Management
Clinicians:
These health literacy tools can improve communication with Medication Therapy Management patients.
February 2018
American Medical Association
Clinicians:
Implementing health coaching help patients take charge of their health, and foster healthier patients with better outcomes.

Related Practices

Here are a list of practices that are implementing this metric in their PFE quality improvement activities!

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