Health Literacy

PFE Metric 5: Health Literacy (Policy & Procedure)

How do you know if your practice is engaged in health literacy activities for patients and families?
Ask: Is a health literacy patient survey being used by the practice (e.g., CAHPS Health Literacy Item Set)?

What is the intent of the Health Literacy PFE Metric?
The intent of this metric is to ensure that practices are systematic in addressing health literacy issues.

 

Related Resources

April 2018
Using PFE Metrics to Achieve TCPI Aims
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Choosing Wisely Crosswalk to Achieve the Six PFE Metrics
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Patient Activation Reference Guide
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Patient and Engagement Toolkits
Patient and Family Engagement Resources
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Medical Imaging Info by Patients, for Patients
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Radiology Information for Patients
Radiology Resources for Patients
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The Teach Back Model
The Teach Back Model
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Health Literacy Tools for Providers of Medication Therapy Management
Health Literacy Tools for Providers of Medication Therapy Management
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Implementing Health Coaching
American Medical Association

Related Practices

Here are a list of practices that are implementing this metric in their PFE quality improvement activities!

Moffitt Medical Group
Tampa, FL
Desert Senita Community Health Center
Ajo, AZ
Venice Family Clinic (VFC)
Venice, CA
Providence Medical Group
Essentia Health-Ashland Clinic
Ashland, WI
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