E-tool & Patient Portal Use

The Centers for Medicare & Medicaid Services (CMS) identified six key focus areas to measure effective patient and family engagement in clinical practice. The intent of this metric is to have an electronic tool that allows patients to access their medical record and have an easy, direct way to communicate with providers.

Related Resources

September 2019
Patient Portals: How can they impact primary care?
Patient portals are becoming more prevalent, as healthcare providers, payers, and patients become more comfortable with their use. A 2017 survey found that 82% of patients reported having logged into their provider’s patient portal at least once – a drastic change from a similar 2013...
Patient Portals: How can they impact primary care?
April 2018
Using Patient & Family Engagement Metrics to Achieve TCPI Aims
This document outlines how patient and family engagement activities can improve health outcomes and achieve TCPI program-specific metrics, which align with quality payment program standards. Links to additional resources for a deeper dive are also provided. 
Clinicians:
This document outlines how patient and family engagement activities can improve health outcomes and achieve TCPI program-specific metrics, which align with quality payment program standards. Links to additional resources for a deeper dive are also provided.
QI Team:
This document outlines how patient and family engagement activities can improve health outcomes and achieve TCPI program-specific metrics, which align with quality payment program standards. Links to additional resources for a deeper dive are also provided.
Northern New England Practice Transformation Network
April 2018
Rural Care Coordination Toolkit
The toolkit is designed to help rural communities identify and implement a care coordination program. It also provides links to resources and best practices.
Clinicians:
The toolkit is designed to help rural communities identify and implement a care coordination program. It also provides links to resources and best practices.
Patients:
Care coordination ensures the patient’s needs are met and information is shared across different types of healthcare providers and settings. The toolkit is designed to help rural communities identify and implement a care coordination program.
QI Team:
The toolkit is designed to help rural communities identify and implement a care coordination program. It also provides links to resources and best practices.
Rural Health Information Hub
March 2018
Mayo Clinic: Shared Decision Making National Resource Center
The Mayo Clinic Shared Decision Making National Resource Center provides decision aids and decision-making techniques. Tools are available for specific conditions and in English and Spanish. 
Clinicians:
Useful tools and aids are available to faciliate shared decision-making with your patients. Give them to your patients, or use the tools together.
Patients:
The resource center contains links to tools that will help you and your provider make decisions together about specific health topics.
QI Team:
Evidence-based resources for your providers to better facilitate shared decision-making with their patients.
Mayo Clinic
April 2018
What is a Patient Portal?
Patients:
A patient portal is a secure online website that gives patients convenient, 24-hour access to personal health information from anywhere with an internet connection
March 2016
Transforming Clinical Practice Initiative
This change packet was originally created as a guide for practices participating in the Transforming Clinical Practies Initiative. It outlines tangible steps to meet TCPI goals, which align with Quality Payment Program standards. 
Clinicians:
Providers may use the TCPI Change Package to guide their transformation efforts. It is organized around three management functions that will drive performance, quality, and success.
QI Team:
This change packet outlines tangible steps to meet TCPI goals, which align with Quality Payment Program standards.
CMS
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Six Metrics for Transformation

Support for Patient & Family Voices

Shared Decision-Making

Patient Activation

E-tool Use

Health Literacy

Medication Management

Learn more about the Metrics

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