E-tool & Patient Portal Use

The Centers for Medicare & Medicaid Services (CMS) identified six key focus areas to measure effective patient and family engagement in clinical practice. The intent of this metric is to have an electronic tool that allows patients to access their medical record and have an easy, direct way to communicate with providers.

Related Resources

October 2015
Patient & Family Leadership Resource Compendium for Health Care
This comprehensive document contains programs, practices and research to support the integration of patient and family engagement, and specific strategies for Patient and Family Advisory Councils.
National Academy of Medicine Patient & Family Council Leadership Network
October 2019
Quality Payment Program
The go-to resource for latest updates and background information on the Quality Payment Program (QPP) from the Centers for Medicare and Medicaid Services (CMS).
CMS
September 2019
Patient Portals: How can they impact primary care?
Patient portals are becoming more prevalent, as healthcare providers, payers, and patients become more comfortable with their use. A 2017 survey found that 82% of patients reported having logged into their provider’s patient portal at least once – a drastic change from a similar 2013...
Patient Portals: How can they impact primary care?
April 2018
Using Patient & Family Engagement Metrics to Achieve TCPI Aims
This document outlines how patient and family engagement activities can improve health outcomes and achieve TCPI program-specific metrics, which align with quality payment program standards. Links to additional resources for a deeper dive are also provided. 
Northern New England Practice Transformation Network
April 2018
Choosing Wisely Crosswalk to Achieve the Six PFE Metrics
This document outlines how the Choosing Wisely program can help practices achieve TCPI program aims, which align with the Quality Payment Program.
Maine Quality Counts, PCPCC
April 2018
Rural Care Coordination Toolkit
The toolkit is designed to help rural communities identify and implement a care coordination program. It also provides links to resources and best practices.
Rural Health Information Hub
March 2018
Mayo Clinic: Shared Decision Making National Resource Center
The Mayo Clinic Shared Decision Making National Resource Center provides decision aids and decision-making techniques. Tools are available for specific conditions and in English and Spanish. 
Mayo Clinic
April 2018
What is a Patient Portal?
November 2016
Patient, Family, and Clinician Partner Training
In November 2016, PCPCC offered a special one-day training for patient advisors, family caregivers and their clinician partners. This page contains presentation slides from the sessions, and highlight tools and strategies for implementing patient and family engagement strategies.
PCPCC
March 2016
Transforming Clinical Practice Initiative
This change packet was originally created as a guide for practices participating in the Transforming Clinical Practies Initiative. It outlines tangible steps to meet TCPI goals, which align with Quality Payment Program standards. 
CMS
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Six Metrics for Transformation

Support for Patient & Family Voices

Shared Decision-Making

Patient Activation

E-tool Use

Health Literacy

Medication Management

Learn more about the Metrics

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