As a physician who owns a medical practice you are basically operating a business, which of course, has customers (patients) — people who come to your establishment to purchase goods or services. Good customer service ensures that patients will return to your practice for ongoing medical care, and also recommend it to others. With the increased emphasis on patient satisfaction and quality of care it is helpful to ask yourself if your practice is a patient-focused organization. Or conversely, is your organization one that is physician-focused? There is a difference.
Story Date:
Agosto 10, 2016
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