Cigna Collaborative Accountable Care Program - Jackson Clinic

Program Location: 
Jackson, TN
Payer Type: 

Reported Outcomes


Cigna and the Jackson Clinic, a multi-specialty group practice, have launched a collaborative accountable care initiative to expand patient access to health care, improve care coordination, and achieve the "triple aim" of improved health outcomes (quality), lower total medical costs and increased patient satisfaction.  

The participating physicians monitor and coordinate all aspects of an individual's medical care. Patients most likely to see the immediate benefits of the program are those who need help managing chronic conditions, such as diabetes or heart disease.  

Key to the program are registered nurses, employed by Cigna and the Jackson Clinic, who serve as clinical care coordinators and help patients with chronic conditions or other health challenges navigate their health care system. The care coordinators will enhance care by using patient-specific data provided by Cigna to identify patients being discharged from the hospital who might be at-risk for readmission, as well as patients who may be overdue for important health screenings or who may have skipped a prescription refill. The care coordinators will contact these individuals to help them get the follow-up care or screenings they need, identify any issues related to medications and help prevent chronic conditions from worsening.  

Payment Model: 

Cigna will pay physicians as usual for the medical services they provide. The physicians also will be rewarded through a “pay for performance” structure if they meet targets for improving quality and lowering medical costs. 

Cost Savings: 
  • 10.5% better inpatient hospital cost trend compared to market (2012)
  • Overall total medical cost trend of nearly 5% lower than the local market (2012)
Increased Preventive Services: 
  • 25% better than market for annual screenings for kidney disease for people with diabetes
  • 7% better than market for breast cancer screenings
  • 50% better than market for adolescent well-care visits
Last updated July 2014
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