Care Coordination: Lessons Learned from the UNC Chapel Hill Internal Medicine Clinic

The University of North Carolina at Chapel Hill Division of General Internal Medicine and Clinical Epidemiology is dedicated to promoting an environment supportive of continuous quality improvement. Their aim is to improve patient care by identifying barriers to patient satisfaction and quality patient care, as well as by comparing the clinic to national standards. They utilize continuous quality improvement methods to approach an issue in a systematic way based on measures and current evidence with the aim of testing an intervention and measuring results rapidly.Hear from Robb Malone PharmD, CPP Vice President of UNC Health Care Practice Quality and Innovation as he describes the patient-centered team based approach to care delivery and care coordination including the use of protocols, proactive visit planning and team based roles and monitoring patient experience.

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