Beyond Projects and Programs: 5 Steps to Patient-Centered Culture Change

Hosted by the PCPCC Support & Alignment Network (SAN)

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Overview

This PCPCC SAN session is designed for PTN quality coaches, practice administrators and clinician leaders interested in developing a sustainable ‘culture’ that supports meaningful patient and family engagement. The webinar offers the perspectives of two ‘experts’ – one with experience in practice redesign, and one with experience as a family caregiver interacting with health care delivery systems.

About the Session

Creating and sustaining an organizational culture of patient-centered care goes beyond the implementation of discrete projects and sporadic involvement of patients and families.

Indeed, culture is so much greater than the sum of individual efforts and initiatives.  It is WHAT you do, HOW you do it, WHO you involve, and more.  That’s why for many practices, culture change can feel so daunting and complex.  However, without a strong cultural underpinning for patient and family engagement strategies, these interventions run the risk of falling short of driving true engagement.

This webinar will take a very practical view of what it takes in concrete terms for a practice to be patient-centered and what it takes for care teams to cultivate and maintain a patient-centered organizational culture.  We’ll examine five fundamental steps that will simplify and stratify your culture change efforts. Throughout the webinar, we'll also hear from a family caregiver about what a culture of family-centered care feels like when it's working...and when it isn't.

*This webinar is free-of-charge and is supported by Grant Number 1L1CMS-331478-01-00 from the U.S. Department of Health & Human Services, Centers for Medicare & Medicaid Services. The contents provided in this webinar are solely the responsibility of the presenters and do not necessarily represent the official views of HHS or any of its agencies.

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