Learning from Patient Experience: Where We Have Been, and Where We Can Go

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Overview

Learning from Patient Experience: Where We Have Been, and Where We Can Go

This webinar, co-hosted by the Center for Patient Partnerships, will review the advent of patient experience as a vital measure of health care quality, and highlight innovations designed to elicit patients’ stories about health and health care with more narrative richness than current validated instruments invite.  Specifically, we will highlight two strategies for rigorously collecting and using qualitative patient experience data:

  1. A set of validated open-ended questions which can either stand alone or be used in conjunction with patient experience surveys, and 
     
  2. An internationally-vetted methodology for researching and publicly presenting video-taped patient experience data which is now being implemented in the U.S.

Speakers:
•    Rachel Grob, Director of National Initiatives, Center for Patient Partnerships; Senior Scientist at the Department of Family Medicine, University of Wisconsin-Madison
•    Mark Schlesinger, Professor of Health Policy-Fellow, Institution for Social and Policy Studies, Yale University

We'll have office hours for 30 minutes after the webinar to answer questions not addressed during the presentation (12-12:30pm EST).

*This webinar is free-of-charge and is supported by Grant Number 1L1CMS-331478-01-00 from the U.S. Department of Health & Human Services, Centers for Medicare & Medicaid Services. The contents provided in this webinar are solely the responsibility of the presenters and do not necessarily represent the official views of HHS or any of its agencies.

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