Excelling on CAHPS: Lessons from Top-Performing Medicaid and CHIP Health Plans

Agency For Healthcare Research and Quality

Tuesday Mar 17, 2015 01:00 pm to 02:00 pm EDT
United States

This free Webcast from the Agency for Healthcare Research and Quality (AHRQ) will highlight success stories from Medicaid and Children's Health Insurance Program (CHIP) plans that have scored above the 80th percentile across all core measures in the CAHPS Health Plan Survey. Two top-performing health plans will share how they have achieved high patient experience scores in the areas of access to care, communication with doctors, member information and customer service, and overall health plan ratings. 


Stacia Cohen, RN, MBA, Blue Cross and Blue Shield of Minnesota, Eagan, MN 

Christopher Sellers, MPH, Children's Health Insurance Program (CHIP), Alabama Department of Public Health, Montgomery, AL 

Dale Shaller, AHRQ CAHPS Database; Shaller Consulting Group, Stillwater, MN (Moderator

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