Improving Practice Workflow

Open Access Scheduling

Achieving Open Access: The Road to Improved Service and Satisfaction (Med Group Manage, 2000)

This article discusses the concept of open access and describes how to achieve open access and the benefits it brings to physicians and patients.

Group Visits

Group Visit Starter Kit (IHI, 2014)

This kit offers tools, change ideas, measures to guide improvement, white papers, audio and video, and improvement stories that support the idea of group visits.

Utilizing Non-Traditional Visits (eVisits, etc)

After Hours Care and Its Coordination with Primary Care in the U.S. (Commonwealth Fund, 2012)

This article outlines the successes of primary care practices providing after-hours care to patients by utilizing new methods of physician buy-ins, electronic health records, staffing adjustments, and a commitment to improving access and continuity in patient-provider relationships.

Shared Medical Appointments (Cleveland Clinic)

This resource provides information for physicians and patients on the ins and outs of shared medical appointments by exploring the who benefits, what the benefits are, and explaining how to begin participating. 

 

 

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